Can I check my list of purchase orders in Coupa?
Yes, you can check your list of orders generated in Coupa via the Coupa Supplier Portal. You will need to request an invite from Tronox to register in Coupa first Continue Reading
How can I update an existing catalogue?
Please refer to our quick reference guide on How to Manage Hosted Catalogs in Coupa Supplier Portal. Continue Reading
How can I make my catalogue available online for Tronox via Coupa?
Contact your Procurement contact to discuss any opportunities to make your catalogue available online, or alternatively contact supplier.enablement@tronox.com Continue Reading
I am having a technical issue with a sourcing event, where can I get help?
If you are having an issue logging into an event, uploading or submitting a response, or have any other technical questions, please reach out to Coupa Support by emailing sourcing.support@coupa.com Please send the following information in the email: Your Coupa... Continue Reading
I am having an issue with a sourcing event, where can I find more information?
Please refer to our quick reference guide on How to Manage Sourcing Events in Coupa. You may also find helpful articles from Coupa below: Sourcing OverviewRFx events Continue Reading
I am having an issue with a sourcing event, who do I contact about that?
Please use the Online Message Board to communicate with your Tronox Buyer. It’s located in the bottom left-hand corner of every screen in the online event. Continue Reading
I need more time to submit my response, what can I do?
Please use the Online Message Board to communicate with your Coupa customer. It’s located in the bottom left-hand corner of every screen in the online event. Alternatively, you can contact your Coupa customer by replying directly to the email invite... Continue Reading
Why do I keep receiving reminder emails?
You receive emails periodically reminding you that you have an event that is about to end. If you have not submitted your response, you need to respond within the last day of the event. If you have responded, you can... Continue Reading
What do I do when the Submit button is greyed out?
If the event owner/creator has made changes to the event, you need to accept changes before you can submit your bid. The checkbox to accept changes is above the Submit button. Continue Reading
What happens when an event is being edited?
If the buyer is changing an event, the event closes for editing. If you attempt to view an event that is being edited, you will see a notification saying, “Event is being edited”. When the buyer finishes making changes and... Continue Reading
How can I avoid losing my data if the browser times out?
Depending on the time you need to fill in your responses, your browser might time out. To avoid losing your responses, enter them offline by using the exported .csv file and import the file back into the event. If you... Continue Reading
Suppliers do not see the sourcing portal in their native language by default?
Correct, by default the language is set to English. This is the official company language for Tronox. Suppliers can always change the language of the instance manually. Continue Reading
How do I know if my response was submitted?
As a supplier, you can find out if your response was submitted from: The flash message that indicates if the response went throughThe history at the bottom of the event page indicates the total amount, response name, and the time... Continue Reading
What is the best practice for entering responses?
Export to Excel, enter your response, and import the file. This helps you enter your responses offline. Note that if the event is closed for editing, the originally downloaded file cannot be uploaded and you will have to download the... Continue Reading
How can I access a sourcing event?
You can access a Coupa account or the Coupa Supplier Portal to take part in sourcing events. You can access an event directly from a sourcing event e-mail invite. A Tronox Buyer can set up Coupa to require you to... Continue Reading